Please note - the current COVID situation overrides some of our existing T&C's - please consider carefully when arranging delivery to a designated hotspot because a refund will NOT be applicable if we are turned away.
All prices for our products are in Australian Dollars and include gst.
To complete an order for delivery the total value of items purchased must add up to $42.00 or more. This does not include the delivery cost.
The price of products shown excludes delivery cost as delivery costs are added separately to your order once you advise delivery address.
We reserve the right to change the prices for products at any time. This may include items in your "shopping cart" which can be checked at point of purchase before payment. If you store items in your cart for purchase later it is recommended you review the purchase price prior to payment. You agree to pay the current price at the time of payment.
Prices on our website are provided solely for website purchases.
Refunds & Returns
Please retain proof of payment that is emailed to you for proof of purchase.
You are not entitled to a refund if you or recipient simply change your mind or dislike choice made.
We will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced after a successful delivery.
Orders submitted through this online facility agree to the following cancellation terms:
i. Full refund for orders cancelled with notice of more than 48 hours prior to day of delivery
ii. 20% cancellation fee for orders cancelled with notice of less than 48 hours prior to the day of delivery
iii. 50% cancellation fee for orders cancelled with notice of less than 24 hours prior to the day of delivery
iv. No refund for orders cancelled on the day of delivery
Please contact us via email at firstname.lastname@example.org for all cancellation requests.
We will not be liable for any claim, injury, cost or liability (whether direct or indirect), loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind arising from use of our website, use of our products, use of our services, use of a third parties information, use of a third parties product, use of a third parties service and whether caused by tort (including negligence), breach of contract or otherwise.
Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
Balloons may have minor variations from the images shown on the website, we reserve the right to use a similar balloon with the most similar message and theme in the unlikely event the chosen balloon is out of stock. Any replacement will be of to equal or greater value.
The sentiment and or character will not be substituted. Latex balloon colour themes will not be substituted - however colour selection may vary due to stock availability. Any replacement will be to equal or greater value.
Product and Quality Information
We hope your balloon arrangement brings a warm and welcome greeting!
We use the highest quality products in the world including Qualatex, Anagram, Decrotex and North Star.
We use 100% helium, not an air/helium mix and treat all balloons with Hi-Float for extended float time.
However we cannot guarantee the float time due to the many environmental factors which can alter the balloons condition.
However, if you follow these simple instructions you can prolong the life of your balloons:
i. Limit the total amount of time that balloons are in the bag (30mins)
ii. Avoid exposure to direct sunlight for prolonged periods of time
iii. High humidity can interfere with the balloon's float life
iv. Outdoor use may expose the balloons to sun, wind and rain which will reduce float life
v. Sudden changes in environment can interfere with the balloon's float life
DO NOT inhale the helium from a balloon. This can cause you to lose consciousness due to insufficient oxygen in your lungs hence causing asphyxiation. Don't do it.
DO NOT release foil balloons outdoors as they are constructed of electrically conductive material (foil) which can become entangled in electric lines causing power outages and damage.
DISCARD broken, uninflated balloons as they can be choking hazard to children.
We operate and distribute from our Melbourne Metropolitan area location(s).
As electronic services are subject to interruption or breakdown, access to our website is offered on an "as is" and "as available" basis only.
If you have problems with your order please contact us prior to the delivery date, or refer to the contact details inclued with your order confirmation email.